Billing Policy
- Billing is done automatically on VISA or MasterCard.
- At the time of signup, the customer is billed the prorated remainder of first month.
- Afterward, the card is billed automatically on the first of each month.
- If the card is declined, the customer will be sent a notice via email.
- If payment has not been made within five days of the card being declined, service will be suspended.
- Suspended accounts are charged a $5 reconnect fee.
- Note that all rates are subject to change. In the event of a rate change, you will be notified by email in the month prior to the rate change.
- If there is a service outage, we need to be notified immediately. If the customer does not notify us, we have no way of knowing there is a problem.
- We do not offer retroactive credits or refunds when there is an outage. We can’t help a customer resolve a problem if they do not notify us immediately.
- We must be notified of all phone number or address changes.
- Providing us with false billing information will result in account termination.
- Account cancellation requests must be submitted in writing in advance of the cancellation, or you may come in to the store and fill out a cancellation form.
- There are no refunds for partial months or labor charges.
- Customer agrees to not use our service for any illegal purpose, including but not limited to: hacking, spamming, copyright infringement, etc.
- Note that cancellation or termination of service does not relieve the customer of the responsibility of paying his or her outstanding balance.