Billing Policy

  • Billing is done automatically on VISA or MasterCard.
  • At the time of signup, the customer is billed the prorated remainder of first month.
  • Afterward, the card is billed automatically on the first of each month.
  • If the card is declined, the customer will be sent a notice via email.
  • If payment has not been made within five days of the card being declined, service will be suspended.
  • Suspended accounts are charged a $5 reconnect fee.
  • Note that all rates are subject to change. In the event of a rate change, you will be notified by email in the month prior to the rate change.
  • If there is a service outage, we need to be notified immediately. If the customer does not notify us, we have no way of knowing there is a problem.
  • We do not offer retroactive credits or refunds when there is an outage. We can’t help a customer resolve a problem if they do not notify us immediately.
  • We must be notified of all phone number or address changes.
  • Providing us with false billing information will result in account termination.
  • Account cancellation requests must be submitted in writing in advance of the cancellation, or you may come in to the store and fill out a cancellation form.
  • There are no refunds for partial months or labor charges.
  • Customer agrees to not use our service for any illegal purpose, including but not limited to: hacking, spamming, copyright infringement, etc.

 

  • Note that cancellation or termination of service does not relieve the customer of the responsibility of paying his or her outstanding balance.